Shipping destinations
We currently expect to offer delivery to [SET COUNTRIES / REGIONS BASED ON CHECKOUT CONFIGURATION]. Customer-facing shipping charges: [SET SHIPPING PRICE OR STATE THAT IT IS INCLUDED].
Processing and delivery estimates
Estimated delivery is about 7–11 days after an order is placed. Delivery times may vary, so this is an estimate rather than a guarantee. Confirm that this window is supported by the current supplier route before accepting orders. [ADD HOW YOU WILL CONTACT CUSTOMERS AND OFFER CANCELLATION / REFUND IF A SHIPMENT IS DELAYED]
Returns and cancellations
Return window: [SET NUMBER OF DAYS AND WHEN THE WINDOW STARTS]. Return address: [ADD REAL RETURN ADDRESS]. Return shipping cost: [STATE WHO PAYS AND ANY EXCEPTIONS]. Condition / exclusions: [DEFINE CLEARLY AND CHECK LOCAL CONSUMER LAW].
Refunds and order issues
Refund processing time after approval: [SET A REALISTIC TIMEFRAME]. For damaged, incorrect, or missing items, customers should contact [ADD SUPPORT EMAIL] with their order number and relevant photos. [SET THE REMEDY AND RESPONSE PROCESS; PRESERVE ANY NON-WAIVABLE CONSUMER RIGHTS]
Before publishing
Confirm the supplier’s current shipping routes, fulfillment timing, and return process. Make sure this policy matches the destinations and shipping rates configured in checkout.